Terms of Service

GENERAL TERMS AND CONDITIONS SUNVANNA

This website is operated by SunVanna Limited. By visiting our website and/or purchasing anything from us, you are using our "Service" and agreeing to be bound by the following terms and conditions ("Terms of Use" and "Terms"), including those additional terms and conditions and policies referenced herein and/or accessible by hyperlink. These Terms of Use apply to all users of the website, including but not limited to visitors, suppliers, customers, merchants and/or contributors of content.

SECTION 1 – TERMS OF USE OF THE WEBSITE

1.1 By agreeing to these Terms of Use, you represent that you have reached the age of majority in your home state or province, or that you have reached the age of majority in your home state or province and have given us your consent to allow any minor dependents to use this website.

1.2 You may not use our products for any illegal or unauthorized purpose, and you may not, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.3 You must not transmit any worms or viruses or any code of a destructive nature.

1.4 A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 – COMPANY IDENTITY

Company Name: SunVanna Limited Organization Number: 78584963 Brand: SunVanna Customer Service Email: info@sunvanna.com Customer Service Phone: +1 917 809 5132 Company Address: Apartment 5, 4th Floor, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong

SECTION 3 – GENERAL TERMS AND CONDITIONS

3.1 We reserve the right to refuse service to anyone, for any reason, at any time.

3.2 You understand that your content (not including credit card information) may be transmitted unencrypted and involves: (a) transmissions over various networks; and (b) modifications to meet and adapt to technical requirements of connecting networks or devices.

3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

4.1 We are not responsible if the information on this website is not accurate, complete or up-to-date. The material on this website is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more up-to-date sources of information. Any reliance on the material on this website is at your own risk.

4.2 This website may contain certain historical information. Historical information is not necessarily current and is provided for your reference only.

4.3 We reserve the right to change the content of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

SECTION 5 – CHANGES TO THE SERVICE AND PRICES

5.1 Prices for our products are subject to change without notice.

5.2 We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without prior notice.

5.3 We shall not be liable to you or any third party for any modification, price change, interruption or discontinuance of the Service.

SECTION 6 – PRODUCTS OR SERVICES

6.1 Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and may only be returned or exchanged in accordance with our Returns Policy.

6.2 We have made every effort to display the colours and images of our products in the store as accurately as possible. We cannot guarantee that your computer screen's reproduction of any colour will be accurate.

6.3 We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service on this website is void where prohibited.

6.4 We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

7.1 We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order.

7.2 These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time of order. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by resellers or distributors.

7.3 You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card number and expiration date, so that we can complete your transactions and contact you as needed.

SECTION 8 – PRICE

8.1 All prices for products displayed on the Website are strictly exclusive of value added tax (VAT), import duties, customs clearance fees and any other local taxes or charges applicable in the country of destination. As the Entrepreneur does not charge VAT on these sales (see Section 12), the Customer is solely responsible for all such import-related costs.

8.2 Notwithstanding the preceding paragraph, the entrepreneur may offer products or services with variable prices that are linked to fluctuations in the financial market, over which the entrepreneur has no control. This dependence on market fluctuations and the fact that all prices mentioned may be indicative prices will be clearly stated in the offer.

8.3 Price increases within 3 months of the conclusion of the agreement are only permitted if they are the result of laws or regulations.

8.4 Price increases that occur after 3 months from the conclusion of the contract are only permitted if the entrepreneur has agreed to this, and: (a) they are the result of laws or regulations; or (b) the consumer has the right to terminate the contract from the day the price increase comes into effect.

SECTION 9 – OPTIONAL TOOLS

9.1 We may provide you with access to third party tools over which we neither monitor nor have any control or influence.

9.2 You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising out of or in connection with your use of any optional third party tools.

9.3 Any use of any optional tools offered through the Website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms and conditions under which the tools are provided by the relevant third party provider(s).

9.4 We may also offer new services and/or features through the Website in the future (including the launch of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.

SECTION 10 – THIRD PARTY LINKS

10.1 Certain content, products and services available through our Service may contain third-party materials.

10.2 Third party links on this website may take you to third party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy, and we do not warrant and will not have any responsibility or liability for any third party materials or websites, or for any other materials, products or services of third parties.

10.3 We are not responsible for any damage or loss related to the purchase or use of goods, services, resources, content or other transactions made in connection with third-party websites. Please carefully review the third-party policies and practices and ensure that you understand them before entering into any transaction. Any complaints, claims, questions or concerns regarding third-party products should be directed to the third party.

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

11.1 If, at our request, you submit certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, plans or other materials, whether online, by email, post or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any media any Comments that you transmit to us. We are and shall not be obliged: (a) to keep any Comments confidential; (b) to pay compensation for any Comments; or (c) to respond to any Comments.

11.2 We may, but are not obliged to, monitor, edit or remove content that we, in our sole discretion, determine is unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene or otherwise objectionable or that violates any party's intellectual property rights or these Terms of Use.

11.3 You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, impersonate anyone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for all comments you make and their accuracy.

11.4 We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 12 – IMPORT AND VAT

12.1 Origin of shipment: The Customer acknowledges that all goods ordered through this website are shipped directly from a third party supplier located outside the European Union (EU) and the United Kingdom. The goods do not enter the flow of trade within the United Kingdom or the EU via the Entrepreneur.

12.2 Place of supply and VAT exemption: Under applicable VAT provisions (including Articles 32-33 of EU Directive 2006/112/EC and equivalent national provisions such as Section 7 of the UK Value Added Tax Act 1994), the place of supply for VAT purposes is deemed to be the country where the transport begins (i.e. outside the EU/UK). Accordingly, the Entrepreneur does not charge any VAT on the sale of these goods. The prices shown are therefore net of any VAT or import duties.

12.3 Customer as importer: Customer acts as importer for the goods to the specified country of delivery. Customer is solely and fully responsible for complying with all import formalities and regulations of the country of destination.

12.4 Customer's Sole Responsibility for Import Costs: Customer expressly acknowledges and agrees that it is solely responsible for declaring and paying all applicable import costs upon arrival of the goods in the country of destination. This includes, but is not limited to: (a) Import VAT at the rate applicable in the country of destination; (b) Duties, tariffs or charges; (c) Customs clearance fees, brokerage fees or administrative charges levied by customs authorities or the postal/courier service.

These costs are usually collected from the Customer by the delivering postal or courier service prior to or at the time of delivery. The Entrepreneur is not involved in the assessment or collection of these import costs.

12.5 No liability for import costs or delays: Under no circumstances shall the Entrepreneur be liable for any import VAT, duties, taxes or charges levied on the goods, nor for any delays, seizures or non-delivery resulting from the Customer's failure to comply with import regulations or to pay the necessary import costs. By placing an order, the Customer expressly accepts these terms and conditions and indemnifies the Entrepreneur against all claims or costs related to the import process and associated charges.

SECTION 13 – ERRORS, OMISSIONS AND OMISSIONS

13.1 Occasionally, there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, shipping costs, delivery times and availability.

13.2 We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders at any time without notice if any information in the Service or on any related website is incorrect (even after you have submitted your order).

13.3 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except where required by law. No stated update date in the Service or on any related website should be taken as an indication that all information in the Service or on any related website has been amended or updated.

SECTION 14 – PROHIBITED USES

14.1 In addition to other prohibitions set forth in the Terms of Use, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful act; (c) to violate any international, federal, provincial or state statutes, rules, laws or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of any third party; (e) to harass, abuse, insult, harm, defame, slander, disparage, threaten or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way to affect the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharming, pretexting, spidering, crawling or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features of the Service or any related website, other websites or the Internet.

14.2 We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

15.1 We do not warrant, represent or promise that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results from the use of the Service will be accurate or reliable.

15.2 We reserve the right to remove the Service indefinitely or discontinue the Service at any time without notice to you.

15.3 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided (except as expressly stated by us) "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

15.4 Under no circumstances shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any damage, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, arising out of your use of the Service or any products acquired using the Service, or for any other claim in any way related to your use of the Service or any product, including but not limited to errors or omissions in any Content, or any loss or damage of any kind arising out of the use of the Service or any Content (or Product) posted, transmitted or otherwise made available through the Service, even if the possibility to this has been notified. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

SECTION 16 – RETURN POLICY

16.1 The customer has the right to return the product within 14 days from the date of receipt. The customer shall bear all costs associated with the return of the product. The product must be returned directly to the supplier.

16.2 SunVanna Limited shall not be liable for any costs associated with the return of the product. The Customer agrees to indemnify SunVanna Limited for any expenses or liabilities incurred in connection with the return process.

SECTION 17 – INDEMNITY

You agree to indemnify, defend and hold harmless SunVanna and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 18 – SEVERABILITY

If any provision of these Terms of Use is determined to be illegal, invalid or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Use. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 – TERMINATION

19.1 The obligations and liabilities of the parties that arose prior to the termination date shall survive the termination of this Agreement for all purposes.

19.2 These Terms of Use are effective until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

19.3 If in our sole discretion you fail to comply, or we suspect that you have failed to comply, with any term or provision of these Terms of Use, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

SECTION 20 – ENTIRE AGREEMENT

20.1 Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. This means that our failure to exercise a right or provision does not mean that we are waiving it for the future.

20.2 These Terms of Use and any policies or operating rules published by us on this website or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including but not limited to prior versions of the Terms of Use).

20.3 Any ambiguity in the interpretation of these Terms of Use shall not be construed against the drafting party. This means that if there are any unclear parts of the terms, they shall not be construed against us, but in a manner that is reasonable and in the best interest of the company.

SECTION 21 – APPLICABLE LAW

These Terms of Use and any separate agreements under which we provide Services to you shall be governed by and construed in accordance with the laws of Hong Kong.

ARTICLE 22 – PREFERENCE OF THESE TERMS OVER THE OTHER PARTY'S TERMS

These Terms of Use shall prevail over any terms and conditions of the other party, including but not limited to those set forth in any purchase orders, invoices or other documents issued by the other party. Any terms and conditions of the other party that conflict with or are inconsistent with these Terms of Use are expressly rejected and shall not apply, unless otherwise expressly agreed to in writing by us.

ARTICLE 23 – PREFERENCE OF THE AGREEMENT

In the event of any conflict or inconsistency between the provisions of these Terms of Use and the provisions of the agreement concluded between the customer and the entrepreneur, the terms of the agreement shall prevail. Any conflicting or inconsistent provisions of the Terms of Use shall be deemed to be superseded by the specific terms agreed in the individual agreement.

SECTION 24 – CHANGES TO THE TERMS OF USE

24.1 You can review the latest version of the Terms of Use at any time on this page.

24.2 We reserve the right, at our sole discretion, to update, amend or replace any part of these Terms of Use by posting updates and changes on our website. It is your responsibility to check our website regularly for changes.

24.3 Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes your acceptance of those changes.

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Company Name: SunVanna Limited Organization Number: 78584963 Registered Address: Apartment 5, 4th Floor, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong Telephone: +1 917 809 5132 Email: info@sunvanna.com