Shipping policy

Delivery & Shipping Policy

Last updated: August 6, 2025

Delivery Destinations

We currently ship to the following countries:

  • United Kingdom

Processing Times

Orders are processed within 1–3 business days from the date of purchase, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Estimated Delivery Times

  • United Kingdom: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order details.

  • Free standard shipping is available on all orders.
  • Express shipping may be offered at checkout for faster delivery where available.

All shipping charges are clearly displayed before payment is completed.

Customs, Duties, and Taxes

United Kingdom

Orders shipped to the UK may be subject to customs duties, depending on the order value and local regulations. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

We are not responsible for delays caused by shipping carriers, customs authorities, or other circumstances beyond our reasonable control.

If your order appears delayed or missing, please contact us at info@sunvanna.com.

Claims for missing packages must be submitted within 14 days after the estimated delivery date.

Ownership and Risk

Ownership and risk of loss pass to you once the order has been handed over to the shipping carrier, except where consumer protection laws provide otherwise.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@sunvanna.com, including your order number and clear photos where possible.

We will arrange a replacement or refund in accordance with our return policy.

Legal Compliance

We comply with applicable consumer protection and distance selling regulations in the United Kingdom and the United States.

Nothing in this policy affects your statutory rights.

Contact Information

SunVanna Limited Apartment 5, 4th Floor, Won Hing Building 74–78 Stanley Street Central, Hong Kong

Company number: 78584963 Email: info@sunvanna.com Phone: +19178095132